Before we ship your Hotel California Runs items, they are checked for damage and incompleteness. They are only shipped when they are 100% OK.
It is possible that a product does not fully meet your expectations or that the size is not right. That is why you have the right to return an item within 30 days of delivery.
The costs for a return shipment are for your own account. In case of an incorrectly delivered item or defect, we will bear these return costs.
The return shipment must meet the following points:
- the article is complete, not used, worn or damaged
- the original cards and labels are attached to the item
- the items must be in the original packaging
- make sure it is clearly indicated from whom the package originates
Do you want to return the item including all accessories within 30 days of receipt? Let us know via firstname.lastname@example.org and we will coordinate where you can send the article.
As soon as we have received your return, we will assess and process it. The return amount will then be refunded to your bank account or credit card within 14 days.