Shipping

We ship our orders worldwide. We do everything we can to keep our shipping costs as low as possible. But at the same time, we also want to use as much money as possible for research into dementia.

Customers pay fixed shipping costs to us. Orders from € 75.00 are shipped free of charge within the Netherlands

Note: If your package arrives at a pick-up location, for example because you were not at home, keep in mind that they will keep it for a maximum of 7 days, after which it will be returned to us.

Orders placed on Friday after 4:00 PM or on the weekend will be shipped on Monday.

Keep in mind that in the Netherlands, the handling with the PostNL delivery person at the door is slightly different than you are used to, because of the COVID-19 virus. The PostNL delivery person will sign for receipt after your permission. They do this to minimize contact between people.

Due to peak traffic at PostNL, the delivery time of your order may be longer than what you are used to. You can follow the status of your shipment via the track & trace code that you can find in the shipping confirmation.